So, what do you need to prepare?
Arriving at the interview
So, you’re there 10 minutes early. Actually no, traffic/train/bus angels smiled on you today and you’re there with half an hour to spare. If you’ve come under your own steam, wait in the car park and go over your notes again. If not, find somewhere to sit quietly and wait, maybe with a cup of something warm and alcohol-free? Getting there too early could give the impression that you aren’t able to manage your time, so tread carefully here. Where were we? Ah yes, you’re there 10 minutes early. Check in with reception (who could quite feasibly have some input into who makes it through, so be polite and professional) and if you’re told to wait, read something related. If there’s a cuttings folder, go for that every time. Or there may be some framed certificates on the walls, or company brochures. Otherwise, find something that relates to the company or its industry/sector. It’s best not to go in smelling of cigarette smoke so try not to be tempted by a last minute smoke – this may certainly put off a non smoker!
Meeting your interviewer
First impressions are crucial; people can change their minds but it’s a lot easier to leave someone with a good feeling about you if you started well than have to battle through a whole interview to change their perception. Stand up, smile and look them in the eye while offering your hand. Be careful to get the balance right between a firm handshake and a “bonecrusher”. Keep your palm perpendicular to the floor or slightly palm-upwards. Use the time for small-talk (often the walk to the meeting room but always led by the interviewer) to comment on something in the cuttings file or something you’ve read while waiting in reception.
Having sat yourself down, made yourself comfortable, try to direct your eye contact to your interviewer. If you are being interviewed by panel, direct the majority of your eye contact to the person asking the question but remember to include other members of the panel too, even if they aren’t looking at you. Don’t be afraid to take notes, especially when your interviewers are giving you information. In fact, make sure you do take notes (after asking permission obviously) as it might be useful later in the interview. Find a seating position where you are comfortable and so you don’t fidget too much. This might be another part of your preparation – sit yourself down in front of a full-length mirror and see what looks right. Body language can be a major factor. We speak through our actions. Defensive body language (arms crossed in front of the torso) gives off a negative impression, as does a posture that is a little too relaxed – you need to make it obvious you’re interested, so make sure you’re sat upright!) Find a happy medium. Nose and ear scratching and covering your mouth can be a sign of uncertainty or even lying – as can the direction you glance when thinking of an answer. This is a major and fascinating area though too big to get into in more detail here, but there’s a wealth of publications on the subject if you’re interested in reading more.
Answering the questions
Some interviews will be very formal and obviously evidence/competence-based. This ensures you answer each question with an example from your experience. However, a less formal interview shouldn’t mean you don’t give that answer. Which is the more powerful statement:
Also, it’s a lot easier to remember a story!
For further details on how to excel at a competency based interview and to take a look at example questions download our pdf here
Other methods of assessment
At the end of the interview
At the end of a business meeting, it is usual for the participants to agree the plan of action, and who will do what. An interview is a business meeting also, so it is quite acceptable to ask:
You went there for a reason – to get a job! It is important to leave them with the certain knowledge that you are interested in their role. Plan beforehand a form of words you are comfortable with to tell them you are interested – tell them and maintain eye contact. For a sales related role, you will be expected to “close”.
After the interview
If you have been offered the job, congratulations!
If you have not been successful, get some feedback. Having gone through an interview, you need to know what you did right and what you could have done better. If you were narrowly pipped to the post, write to your interviewer explaining how much you enjoyed the interview and how you are still very interested in the company. After all, the first choice may not accept, or things may not work out right, or a further role may come up. There’s no harm in keeping your options open and we can give plenty of examples of when the second candidate has ended up in the role.
For further detailed free advice on preparing for interviews, we suggest taking a look at ISC Professional's website - they have a lot of free resources, including in depth information on competency based interviews. (ARV Solutions have no link with this company)
Here are some links to videos we found on youtube which we think you may find useful if preparing for a Skype interview. Some simple changes and improvements to your set up and knowledge of Skype can make a huge difference to this experience, especially if you are not used to working with Skype.