At ARV Solutions, we have always been and continue to be committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal information about people who visit our website, or are registered with us as a candidate, or contact, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to info@arvsolutions.co.uk or by writing to: The Managing Director, ARV Solutions, 1 Buckingham Court, Beaufort Office Park, Woodlands, Bradley Stoke, Bristol, BS32 4NF

Alternatively, you can telephone 0117 9592008.

Who are we?

ARV Solutions is a Limited Company with the registered number 7628423

How do we collect information from you?

We obtain information about you when you use our website, when you apply for a vacancy, when you have registered with a Job Board and we have registered your information from this. Also for example, when you contact us about products and services or if you register to receive our job alerts or newsletters.

What type of information is collected from you?

As a recruitment business and employment agency we collect personal information which might include the following:  your name, address, email address, IP address, and information regarding what pages are accessed and when. 

This information may also include:

  • personal details
  • family details
  • lifestyle and social circumstances
  • goods and services
  • financial details
  • education and employment details

We also process sensitive classes of information that may include:

  • physical or mental health details
  • trade union membership
  • racial or ethnic origin
  • religious or other beliefs of a similar nature

How is your information used?

We may use your information to:

  • send you communications which you have requested and that may be of interest such as job vacancy notifications, events we are involved with, changes in legislation, business and careers advice and promotions of our services
  • to carry out our obligations arising from any contracts entered into by you and us;
  • dealing with entries into a competition or poll;
  • seek your views or comments on the services we provide;
  • notify you of changes to our services;
  • process a job application.

We are legally required to hold some types of information to fulfil our statutory obligations (for example if we have entered into a contractual arrangement providing you with work). We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

Who has access to your information?

We never have and will never sell or rent your information to third parties.

We never have and will never share your information with third parties for marketing purposes.

Third Party Service Providers working on our behalf: We may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to send you mailings). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. 

Please be reassured that we will not release your information to third parties to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

Your choices

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about the work we do our clients and our products and services, then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information.

We will not contact you for marketing purposes by email or other messaging service unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by emailing us at info@arvsolutions.co.uk 

How you can access and update your information

The accuracy of your information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, please email info@arvsolutions.co.uk 

You have the right to ask for a copy of the information ARV Solutions hold about you.

Security precautions in place to protect the loss, misuse or alteration of your information

When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information is encrypted and protected. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems

Profiling

We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information (particularly job vacancies) relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. 

Use of 'cookies'

What are cookies?

Cookies are widely used tiny pieces of software (files) that are installed on a computer or mobile device when an individual visits a website.

Windows Explorer, which is one of the main internet browsers, will usually store these files in a folder called ‘cookies’ in ‘documents and permissions’ on computers running Microsoft Windows.

Cookies allow websites to recognise that a user on an individual computer has previously visited the site. The cookies save some information about that user for when they access the site again in the future.

By using and browsing the ARV Solutions website, you consent to cookies being used in accordance with our policy. If you do not consent, you must turn off cookies or refrain from using the site.

Most browsers allow you to turn off cookies. To do this, look at the 'help' menu on your browser. Switching off cookies may restrict your use of the website and/or delay or affect the way in which it operates.

What types of cookies are there?

Broadly, there are 4 types of cookie:

Strictly necessary cookies. These are cookies that are essential to make a website work and enable features that users have specifically asked for. These types of cookies are commonly used with e-billing. Without use of cookies, these features of the website could not operate.

Performance cookies. These cookies collect anonymous information about users for the purpose of assessing the performance of a website. Common uses include well-known web analytics tools such as ‘Google Analytics’.

Functionality cookies. These are cookies that automatically remember choices that users have previously made in order to improve their experience next time they visit a website. For example, where users select their preferred settings and layout.

Targeting or Advertising cookies. These cookies are similar to performance cookies, in that they collect information about users’ behaviour. However, this information is used at individual user level to advertise products and services to users on the basis of the behavioural information collected.

What cookies does the ARV Solutions website use?

The table below shows what cookies we use and why.  

Service Cookie Name Description Expiration Time
Google Analytics gtag.js and analytics.js _ga Used to distinguish users. 2 years
_gid Used to distinguish users. 24 hours
_gat Used to throttle request rate. If Google Analytics is deployed via Google Tag Manager, this cookie will be named _dc_gtm_. 1 minute
AMP_TOKEN Contains a token that can be used to retrieve a Client ID from AMP Client ID service. Other possible values indicate opt-out, inflight request or an error retrieving a Client ID from AMP Client ID service. 30 seconds to 1 year
_gac_ Contains campaign related information for the user. If you have linked your Google Analytics and AdWords accounts, AdWords website conversion tags will read this cookie unless you opt-out. 90 days
Google Analytics ga.js __utma Used to distinguish users and sessions. The cookie is created when the javascript library executes and no existing __utma cookies exists. The cookie is updated every time data is sent to Google Analytics. 2 years from set/update
__utmt Used to throttle request rate. 10 minutes
__utmb Used to determine new sessions/visits. The cookie is created when the javascriptlibrary executes and no existing __utmb cookies exists. The cookie is updated every time data is sent to Google Analytics. 30 mins from set/update
__utmc Not used in ga.js. Set for interoperability with urchin.js. Historically, this cookie operated in conjunction with the __utmbcookie to determine whether the user was in a new session/visit. End of browser session
__utmz Stores the traffic source or campaign that explains how the user reached your site. The cookie is created when the javascript library executes and is updated every time data is sent to Google Analytics. 6 months from set/update
__utmv Used to store visitor-level custom variable data. This cookie is created when a developer uses the _setCustomVar method with a visitor level custom variable. This cookie was also used for the deprecated _setVar method. The cookie is updated every time data is sent to Google Analytics. 2 years from set/update
Wordpress wp-settings-, wp-settings-time Used to customize the view of admin interface/main site interface for logged in users. 2 weeks
PHP System PHPSESSID This cookie contains information that identifies the user and is destroyed when the session expires. Session
Hotjar hjClosedSurveyInvites This cookie is set once a visitor interacts with a Survey invitation modal pop-up. It is used to ensure that the same invite does not re-appear if it has already been shown. 1 Year
_hjDonePolls This cookie is set once a visitor completes a Poll using the Feedback Poll widget. It is used to ensure that the same Poll does not re-appear if it has already been filled in. 1 Year
_hjMinimizedPolls This cookie is set once a visitor minimizes a Feedback Poll widget. It is used to ensure that the widget stays minimized when the visitor navigates through your site. 1 Year
_hjDoneTestersWidgets This cookie is set once a visitor submits their information in the Recruit User Testers widget. It is used to ensure that the same form does not re-appear if it has already been filled in. 1 Year
_hjMinimizedTestersWidgets This cookie is set once a visitor minimizes a Recruit User Testers widget. It is used to ensure that the widget stays minimized when the visitor navigates through your site. 1 Year
_hjDoneSurveys This cookie is set once a visitor completes a survey. It is used to only load the survey content if the visitor hasn't completed the survey yet. 1 Year
_hjIncludedInSample This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate Heatmaps, Funnels, Recordings, etc. 1 Year
_hjShownFeedbackMessage This cookie is set when a visitor minimizes or completes Incoming Feedback. This is done so that the Incoming Feedback will load as minimized immediately if they navigate to another page where it is set to show. 1 Year
  linkedin_job_link   1 day
Twitter _ga, _gid, lang, kdt, 
syndication_guest_id, dnt, guest_id, 
personalization_id, twid, netpu, guest_id, 
tfw_exp, remember_checked_on,
twitter_ads_id, co, auth_token
These are Twitter cookies that are used on websites with Twitter feeds and / or Twitter sharing functionalities. For more information, please see https://help.twitter.com/en/rules-and-policies/twitter-cookies From session duration to 2 years
YouTube VISITOR_INFO1_LIVE, YSC,
LOGIN_INFO, APISID, CONSENT, HSID
SAPISID, SID, SSID, PREF, NID
These cookies are set as a result ofembedded YouTube videos. They help register anonymous data on usage.   For more information, read the general Google Privacy policy. From session duration to 20 years
Google Maps NID, OGPC, APISID These cookies are used by Google to store user preferences and information when viewing pages with Google maps on them. From 1 month to 6 months
Campaign monitor (createsend.com) CM-Init-Visit Detects and stores very first visit to the site, allowing first touch actions to occur on some pages 1 year
CM-Ref    
CM-comm 4 sets of data for the Help docs section covering the page they came from before the first touch to the help docs, the date of the first touch, the last touch page and the last search term 1 year
CM-currency (string) Detecting currency, stored and passed along through the signup form to provide consistent currency to be displayed throughout the experience with CM 1 year
CM-location-abbr Location data used for various personalisation around the site 1 year
CM-location-city, CM-location-country, CM-location-set, CM-location-state, CM-location-timezone, CM-location-zip Data used to locate a site visitor 1 year
optimizelyEndUserId optimizelyBuckets optimizelySegments optimizelyRedirect optimizelyPendingLogEvents The cookies are placed by a third party, Optimizely. They hold short alphanumeric string values to store page variant and experiment data. The cookies do not store any personally identifiable information. Read more information here. 5 seconds to 6 months
km_ai, km_lv, km_ni, km_uq,km_vs, kvcd       These cookies are placed byKISSmetrics, a third partyanalytics service. You can opt-out of KISSmetrics from their user privacy page. 5 years
_mkto_trk This cookie is associated with an email marketing service provided byMarketo. This tracking cookie allows a website to link visitor behaviour to the recipient of an email marketing campaign, to measure campaign effectiveness.  2 years
__utma, __utmv, __utmz, _ga These cookies enable CM to track visitor behaviour and measure site performance with Google. 2 years  
__qca The _qca cookie may use your “computer’s IP address, pixel code, referring HTTP location, current HTTP location, search string, time of the access, browser’s time, any searches made on the applicable website, and other statistics” in order to “analyze Log Data from different websites and combine it with other non PersonallyIdentifiable Information to produce the Reports that are made available on the Quantcast.com Site, to enable web publishers and advertisers to deliver audience segments that are appropriate for their products or services. 26 years
__ar_v4 This cookie is associated with the DoubleClick advertising service from Google. Helps with tracking conversion rates for ads. 6 years
__ssid Unclassified  
DoubleClick DSID, IDE, _drt_, id These cookies are used for re-targeting, optimisation, reporting and attribution of online adverts From 2 days to 2 months
  Acgroupswithpersist Acopendivids These cookies are used to enable some areas of the website to display correctly, such as page elements and the user clicking links. They do not collect personally identifiable information and deleted once the browser is closed. Session
  Cookieconsent_status This cookie enables you to accept our cookie statement once every year. 1 year

Consent

If you continue to use our website we will assume that you are happy to receive all cookies from our website.

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third-party site and recommend that you check the policy of that third party site.

16 or Under

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information.

Transferring your information outside of Europe

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

Website recording

Our web site may also use the web site recording service that may record mouse clicks, mouse movements, page scrolling and any text keyed into website forms. Data collected by website recording is for ARV Solutions internal use only. The information collected is used to improve our website usability and is stored and used for aggregated and statistical reporting.

Review of this Policy

We keep this Policy under regular review. This Policy was last updated in May 2018.